Instead of spinning on the bike, I've been on hold with our heating oil and service company, using two lines, one for service, one for oil.
Why am I calling them?
Because we have virtually no oil in our tank.
A short time after we bought the house, my "low oil" sense got tingly. It's served me well in our last house, and I checked to see if we'd been getting any kind of delivery in the past weeks or month.
We ran out of oil that night.
It was cold.
They came and delivered oil, through a technician that had to be called to bleed the system and such. Nice guy actually, friendly, quick, efficient. He put 10 gallons of fuel in and asked us to hang on until the next morning. He was friendly enough that he negated the cold air, the bad experience, and he made us feel like he cared. And if they have workers like that, the company had to be okay. Right?
We waited the next morning. They finally delivered, carefully, unwilling to risk damage to the steep driveway, dragging a hose up to the fill pipe. The guy was cheerful, friendly.
Not a bad company, right?
Our system was on its way out, we knew that when we bought the house. So we bought a several thousand dollar system through them. They promised us service. They promised us automatic oil delivery. They had nice service personnel. I believed the company. I believed that spending thousands and thousands of dollars would make them put me just a bit higher on the list of "recent big spending clients".
My "low oil" sense started tingling last week, but due to some bike guy (moi) stacking up a bunch of bike parts boxes in front of the closet door hiding the oil tank, I never made the effort to check. Two nights ago the tingling started jangling. I moved the boxes and saw the red oil level marker sitting at the bottom of its range.
We had virtually no oil.
No automatic delivery obviously. It's been a few months since we received any oil, and we've had some of the coldest weather the area's had in recent history. Lots of snow. Power outages caused by ice. All sorts of cold weather. They claim they calculate our oil needs using a "Computerized 'degree-days' system". Right. They don't bother delivering unless they feel like it.
Yesterday we duly called to request oil, they promised us oil delivery the next morning.
That would be this morning.
This evening we met after work, confident that we had heat for the next few months. We went out for dinner, did some shopping. With a big storm forecast for tomorrow, we wanted to be able to bundle up and weather out the storm without having to go buy basic necessities.
When we got home, we didn't find the oil delivery slip in the door. I went downstairs and checked the tank.
We have a contract with them, and yes, they arrived when they had to, but man, do they suck otherwise.
Am I alone in this experience? I don't think so - some other opinions:
The first complaint
Complaints by the dozen
If you are considering them, I am telling you that I'd look elsewhere. We have a service contract with them, but that won't necessarily stop us from buying oil elsewhere. In fact, that's probably what we'll do - COD oil delivery.
For sure, as soon as our contract runs out, we'll find someone else.
It's frustrating enough that I can't work on a normal post. So now we have three lines calling them, all on hold (the missus joined in).
Chalk up one rest day for today. Tomorrow? Either I'll be wearing tights and a jacket in the basement or I'll be ripping off some 20 minute efforts in shorts and a jersey.
50 minutes and counting.